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Hines Park Lincoln Customer Support for COVID-19

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To Our Valued Clients and Friends:

We’d like to share our sincere thanks for all the continued support and trust during this trying time. We are thankful and excited to announce that Hines Park is now open for service, as well as for online, remote sales. Please see the information below for details and how to schedule service. In accordance with Governor Whitmer’s executive orders, as well as monitoring the situation daily to keep you updated, we are continuing to plan and implement new safety measures, as well as to be best prepared in offering clients even more highly-personalized services.

Sales Department:

  • Following the Governor’s most recent Executive order we are now able to offer contactless, remote deliveries. Our sales department will be virtually open Monday through Friday, from 9am-4pm, with limited staff working each day. Our showroom is still currently closed and all paperwork and transactions will need to be completed in our parking lot or in the driveway of your home. Because of the strict guidelines in place by Governor Whitmer, we are not able to allow test drives of vehicles at this time, and are only accepting lease turn-ins for clients who are taking advantage of our contactless delivery experience.
  • SmartShop | For new and pre-owned vehicle sales, we’ve partnered with SmartShop to make your online car-shopping experience as smooth and comfortable as possible from the comfort of your own home. Visit HinesParkLincoln.com for more information and links. There you will also be able to place a deposit on your desired vehicle so we can hold it for you until delivery.
  • For all lease turn-in inquiries, please contact Lincoln Automotive Financial Services at 1800.320.1459 x 85505 for guidance about whether or not you need to make an extension. Please have ready your account number or social security number so they are able to pull up your account.

Service Department:

Our service department is now open for repairs for most work by appointment only. Please email service@hinespark.com or call 734.453.2424 to make an appointment, as no walk ins will be accepted. Loaners will be given out based on availability. In the event that we cannot provide you with a loaner or if you choose not to use one, please make sure someone follows you to the dealership as clients are not currently allowed inside the facility (except for the service lane).

Service Safety Precautions:

  • Our Service Advisors will meet you at your car when you pull in. Please stay in your vehicle. We will be with you as quickly as possible.
  • We may be limiting the number of vehicles in the service drive so please be patient.
  • Due to dealership access limitations, we will not be able to have you wait for your vehicle. We are glad to provide a loaner based on availability, otherwise we ask that you have someone follow you to pick you up. We will service your vehicle as quickly as possible and keep you updated.
  • We will use tablets to write up your service order while you are in your vehicle.
  • We will place you in a loaner vehicle as availability permits. When your loaner vehicle is ready, we will give you the keys and direct you to it nearby. We will text or call you when your vehicle is ready or with any updates.
  • Lincoln Pickup and Delivery is available for your comfort and safety. Please call 734-453-2424 to schedule or use our website: Hines Park Lincoln. If you have any issues please email info@hinespark.com. We are working with a reduced staff so please be patient. We strive to answer everyone as quickly as possible.
  • We ask that all payments be made by credit or debit card and we do have the option to pay online. Your advisor will handle this for you. We are trying to limit all human contact at this time.

Quick Lane:

Our Quick Lane Tire & Auto Center in Canton is now open and servicing all makes and models. Drop-off or appointment is preferred as there are only 5 people inside at once. Please email service@hinespark.com or call 734.582.7280 to make an appointment.

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We recognize that this pandemic has been hard on everyone in our community, but as we celebrate our 50th YEAR in business, we are beyond grateful for the continued support and absolutely know that when we all work together, we can overcome any obstacle. We appreciate your understanding and patience.

Stay home, stay safe, and we look forward to seeing you soon! Just let us know how we may serve you. When you are comfortable, we will be ready.

Wishing You Good Health,

Ryan M. Kolb & The Hines Park Team

We will closely monitor the COVID-19 situation and keep you, our clients and guests, notified of any and all changes.

Sales Frequently Asked Questions:

Q: Are you offering contactless deliveries for sales?
A: Yes! As we follow the Governor’s latest state mandate, we are now able to provide remote, contactless deliveries for our clients. Please note that our showroom is closed and our sales department is working limited hours. You can utilize the SmartShop feature on our website to work your own deal comfortably from your home, or contact your sales consultant directly if you have someone you already work with. Once your contactless delivery date is set, all paperwork must be done in our parking lot or in the driveway of your home. To protect our employees and follow the social distancing rule of 6 feet, they will not be allowed to go over your new vehicle with you from the inside at the time of delivery like they usually would. Once the social distancing mandate is lifted we will be happy to schedule with you another time to go over all the features of your new vehicle with you.

Q: Can I test drive a vehicle before I make the decision to purchase it?
A: Unfortunately, at this time, test drives are deemed “non-essential”. With that being said, it is still our top priority to make sure that our clients are 100% satisfied with their new or pre-owned vehicle purchase. For that reason, we will allow a 48 hour grace period for you to change your mind should you find that your new vehicle is not the right one for you.

Q: What do I do if my lease is due back or if I have a payment question?
A: Please contact Lincoln Automotive Financial Services at 800-320-1459 x 85505 for guidance about whether or not you need to make an extension. You are allowed a 10-day grace period after your official due back date. However they may be willing to extend that grace period a few days. Please have ready your account number or social security number so they are able to pull up your account. Due to our current restrictions, we are currently only accepting lease turn ins for clients that are utilizing our remote delivery process to acquire their new vehicle. Simply turning in your old lease and not replacing your vehicle is deemed as “non-essential”.

Q: What if I have a vehicle on order or on hold?
A: As we follow the Governor’s latest state mandate, we are now able to provide remote, contactless deliveries for our clients. Please be patient with us while we work on contacting our clients with vehicles on hold as we are working limited hours and our sales department is working in shifts to follow social distance protocol.

Q: I’m not able to make my car payment and heard Ford was helping people impacted by COVID-19. How do I know if I qualify?
A: Call 1-800-723-4016 or visit http://www.fordcreditsupport.com for more information.

Service Frequently Asked Questions:

Q: Can I bring my vehicle in for service?
A: We are accepting vehicles for most repairs, on an appointment only basis- walk ins will not be accepted. To make a service appointment please email service@hinespark.com or call 734-453-2424. To better control our appointment process during these unusual times we have disabled our clients ability to make appointments online as well as through the Lincoln Way App.

Q: Are you offering contactless appointments for service repairs?
A: We are offering Pick Up & Delivery for all Lincoln clients in a 2017 Model Year or newer with under 75,000 miles. For any vehicles/clients who don’t fall under that criteria we are offering it based on availability. For all clients regardless if your vehicle is picked up or not, we are requiring you to either pay for your service repairs online through our website or over the phone to limit contact with our employees. Cash will not be accepted at this time.

Q: What ways are you ensuring clean and sanitary handling of my vehicle while it’s in service?
A: The health of our clients and employees is of utmost importance to Hines Park Lincoln. In an abundance of caution, we have implemented enhanced vehicle disinfecting steps in an attempt to reduce germs. We have expanded the areas of both the loaner and your vehicle that will be disinfected during your Lincoln Pickup and Delivery experience. Key driver touch points will be disinfected by your Lincoln Service Valet prior to delivering your loaner or your personal vehicle during the Lincoln Pickup and Delivery process. We hope this experience gives you peace of mind and we appreciate your business. We utilize select disinfectants that are approved by the CDC and are acceptable for the interior/exterior surfaces of Lincoln vehicles. If you have any further questions, about the process or disinfectants used, please feel free to reach out to one of our representatives.

Q: Are loaner vehicles available while my car is in service?
A: Loaner vehicles are available first come, first serve when you make your service appointment. At this time we are accepting most repairs, however we are only working off of appointments. No walk ins will be accepted. To schedule an appointment please email service@hinespark.com.

Parts, Collision, & Quick Lane Frequently Asked Questions:

Q: Am I able to purchase parts for my vehicle from your dealership?
A: For all parts inquiries, please contact service@hinespark.com or call 734-453-2424. All parts sales must be paid for over the phone or through our website prior to pick up. More information on how to pick up your automotive parts will be given to you by phone or email at time of purchase.

Q: Is the Quick Lane open?
A: Yes, we are open by appointment only or drop-off only on Monday - Friday from 8am - 4pm. To schedule an estimate/repair please contact bodyshop@hinespark.com or call 734.582.7280.

Q: My vehicle is in need of body repairs. Is your Collision Center open?
A: Unfortunately the Quick Lane of Canton is closed until the social distancing regulations are lifted. Due to the fact that we cannot offer contactless appointments and cannot have clients waiting in our lobby for their vehicles we have made the hard decision to close for the time being.

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