
We've Got You Covered
Hines Park Lincoln Customer Support for COVID-19
To Our Valued Clients and Friends:
We’d like to share our sincere thanks for all the continued support and trust during this trying time. We are thankful and excited to announce that Hines Park is now open for service, as well as for online, remote sales. Please see the information below for details and how to schedule service. In accordance with Governor Whitmer’s executive orders, as well as monitoring the situation daily to keep you updated, we are continuing to plan and implement new safety measures, as well as to be best prepared in offering clients even more highly-personalized services.
Sales Department:
- Following the Governor’s most recent Executive order we are now able to offer contactless, remote deliveries. Our sales department will be virtually open Monday through Friday, from 9am-4pm, with limited staff working each day. Our showroom is still currently closed and all paperwork and transactions will need to be completed in our parking lot or in the driveway of your home. Because of the strict guidelines in place by Governor Whitmer, we are not able to allow test drives of vehicles at this time, and are only accepting lease turn-ins for clients who are taking advantage of our contactless delivery experience.
- SmartShop | For new and pre-owned vehicle sales, we’ve partnered with SmartShop to make your online car-shopping experience as smooth and comfortable as possible from the comfort of your own home. Visit HinesParkLincoln.com for more information and links. There you will also be able to place a deposit on your desired vehicle so we can hold it for you until delivery.
- For all lease turn-in inquiries, please contact Lincoln Automotive Financial Services at 1800.320.1459 x 85505 for guidance about whether or not you need to make an extension. Please have ready your account number or social security number so they are able to pull up your account.
Service Department:
Our service department is now open for repairs for most work by appointment only. Please email service@hinespark.com or call 734.453.2424 to make an appointment, as no walk ins will be accepted. Loaners will be given out based on availability. In the event that we cannot provide you with a loaner or if you choose not to use one, please make sure someone follows you to the dealership as clients are not currently allowed inside the facility (except for the service lane).
Service Safety Precautions:
- Our Service Advisors will meet you at your car when you pull in. Please stay in your vehicle. We will be with you as quickly as possible.
- We may be limiting the number of vehicles in the service drive so please be patient.
- Due to dealership access limitations, we will not be able to have you wait for your vehicle. We are glad to provide a loaner based on availability, otherwise we ask that you have someone follow you to pick you up. We will service your vehicle as quickly as possible and keep you updated.
- We will use tablets to write up your service order while you are in your vehicle.
- We will place you in a loaner vehicle as availability permits. When your loaner vehicle is ready, we will give you the keys and direct you to it nearby. We will text or call you when your vehicle is ready or with any updates.
- Lincoln Pickup and Delivery is available for your comfort and safety. Please call 734-453-2424 to schedule or use our website: Hines Park Lincoln. If you have any issues please email info@hinespark.com. We are working with a reduced staff so please be patient. We strive to answer everyone as quickly as possible.
- We ask that all payments be made by credit or debit card and we do have the option to pay online. Your advisor will handle this for you. We are trying to limit all human contact at this time.
Quick Lane:
Our Quick Lane Tire & Auto Center in Canton is now open and servicing all makes and models. Drop-off or appointment is preferred as there are only 5 people inside at once. Please email service@hinespark.com or call 734.582.7280 to make an appointment.
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We recognize that this pandemic has been hard on everyone in our community, but as we celebrate our 50th YEAR in business, we are beyond grateful for the continued support and absolutely know that when we all work together, we can overcome any obstacle. We appreciate your understanding and patience.
Stay home, stay safe, and we look forward to seeing you soon! Just let us know how we may serve you. When you are comfortable, we will be ready.
Wishing You Good Health,
Ryan M. Kolb & The Hines Park Team