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Hines Park Lincoln
FAQs for Customer Support

During these uncertain times, we know that you must have a lot of questions. At Hines Park Lincoln, we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to Hines Park Lincoln in Plymouth Township, MI at your earliest convenience.

Is Hines Park Lincoln Open Right Now?

Yes! We are operating with a full staff and have changed our hours slightly to reduce the risk of infecting our employees and clients. Sales, Service and our Collision Center are all open to take care of your automotive needs.

Can I Buy a Car from Hines Park Lincoln Right Now?

Yes, there are no restrictions on purchasing a vehicle at the moment and we offer in person as well as remote shopping experiences and deliveries for your safety and convenience. Hines Park Lincoln is committed to serving the local Plymouth Township community any way we can during this pandemic. For new and pre-owned vehicle sales, we’ve partnered with SmartShop to bring the car-buying experience to the comfort of your own home. Through this convenient tool, you can research Lincoln specs and access our new Lincoln inventory online to see which model would best suit your needs!

If you choose to reserve a vehicle, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

What Are the New Hines Park Lincoln Sanitation Measures?

Here at Hines Park Lincoln, there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we are taking steps to protect our community, including:

-Increasing the number of times our dealership is cleaned daily.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

-Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings.

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

- If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

Please reach out to Hines Park Lincoln if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We're committed to serving the Plymouth Township community any way we can!

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